Contributing to justice and recovery by offering victims: support, advice, and safety - and connect them with other victims and key stakeholders.
Data from the soft launch
Did you know?
1 in every 5 Dutch people are confronted annually with a crime, traffic accident or disaster.
Victims Support The Netherlands wants to help 50% more people in 2018 compared to 2014.
Looking for a new community platform
Victims Support was looking for a new online community platform to replace the outdated public forum functionality and found Open Social.
Their new Victims Support 2.0 program has the following goals:
- Reach a larger number of victims online.
- Facilitate people with new online tools to help themselves.
- Facilitate people to help each other.
- Support victims in a safe online environment.
This digital platform has a lot of potential. In 2017 more than 191.000 victims of a crime or traffic accidents were helped by Victim Support. The organization has also received voluntary help from over 1,000 people.
Our Open Social solution
Open Social helped create a safe and engaging environment for Victims Support.
Victims Help requires extra safety standards to guarantee the safety of victims. Open Social adheres to strict security standards and implemented extra measures such as reducing the personal data stored and data encryption.
All data is hosted on a European Sovereign cloud of Microsoft Azure in Germany. The data is hosted with the strictest data protection measures, certificates, and requirements of the EU, as well as key international standards.
Other community advantages
Every year, Victims Support supports approximately 200,000 people, but there is a firm ambition to help many more of the 4 million people that become victims in the Netherlands. This can only be done online and with victims helping each other.
In order to better understand and reach their potential members, Victims Support created community personas by researching and interviewing various victims. Together with their customer journey’s specific insights into the concerns, motives, and needs of each client persona where mapped to give guidance to the development of new features.
Along with the victims, the Victims Support community, a separate intranet is being built in OpenSocial which will also enable employees, volunteers to work, share and cooperate with other and with external organizations and the authorities.
What did Victims Support achieve with Open Social?
Victims Support will be able to reach more victims online, and achieve their digital goals for Victims Support 2.0.
Open Social was able to offer Victims Help heightened privacy and security measures including Sovereign Hosting and security improvements.
Open Social created an emergency response group within the community, allowing Victims Support to reach out in times of disaster.