success story

Bringing digital transformation to the UNDP

Connecting experts with SparkBlue

UNDP logo white

SparkBlue was launched as part of the United Nations Development Programme’s (UNDP) ambitious digital transformation goals:

Create a platform for seamless connection, dialogue, and ideation across all UNDP platforms to better serve their mission and allow internal and external communication between thousands of community members.

Sparkblue homepage

UNDP’s Challenges
Creating a Multi-stakeholder Platform

Transition
Sparkblue community

Transition

Moving on from Global Dev Hub

Global Dev Hub was the UNDP’s existing Open Social platform, focused exclusively on managing external stakeholders. There was a growing need for this platform to become a central hub of information and engagement for both internal and external participants and stakeholders. 

A need for community features

There was a need to integrate more community features to facilitate stakeholder communication and collaboration. 

Creating a seamless transition

The transition from the previous platform to the new platform needed to take place seamlessly.

Connect experts
SparkBlue communities of practice

Connect Experts

Creating Communities of Practice

On top of new community engagement features the UNDP needed a dashboard system around which to connect experts in their Communities of Practices. 

Connecting knowledge

There is a need to connect expert knowledge within the organization and across their networks of partners.

Establish a Central hub

The platform should serve as a centralized hub for community engagement and communication around areas of expertise and practice.

Integrate
UNDP sign-on

Integrate

Internal & external tools

UNDP makes use of a set of internal and external tools to spark collaboration and engagement across the organization. All of these need to be integrated within a central community to streamline communication and co-working between stakeholders.

Easy sign-on

Allow for UNDP staff to sign onto external open source platforms using their UNDP (Microsoft) credentials.

Office 365 integration

Allow for relevant Yammer discussions, Delve profiles and data, and additional Office 365 content to be posted on our open source external platforms via API

Open Social’s Solution
SparkBlue Membership Management Platform

By building SparkBlue on top of their existing Open Social platform, we could enhance SparkBlue with a number of Open Social community engagement and collaboration extensions.

Crowd Innovation extension

Crowd Innovation provides a space for collaborative problem solving. Site managers can host a challenge to which members can collaboratively workshop solutions to.

Courses extension

Courses provide a guided learning experience and track members’ progress as they complete each section of the course.

Resource Library extension

Resource Library is a dynamic and easily searchable knowledge repository that feature a curated and tagged collection of resources.

UNDP - SparkBlue - Courses
Sparkblue platform

Open Social’s Dashboard extension allowed the UNDP to create a fully integrated and centralized experience for members.

Communities of Practice

Each Communities of Practice has its own dashboard allowing a range of community activities and data relevant to that group to be placed in a single page.

Content Streams

Content blocks in the dashboards can be displayed as content streams, updating with the latest discussions, most interacted challenges, most like topics and more.

Notifications

Members can follow each Communities of Practice and get dashboard notifications when new items within that Communities of Practice tag is added.

SparkBlue makes use of Open Social’s Microsoft Office 365 integration for internal collaboration across the UNDP.

Single Sign-On

The use of profile credentials for Single Sign-on between Microsoft Office 365 and the SparkBlue platform.

Two-way interaction

Members are able to do two-way interactions with Yammer discussions on SparkBlue.

Content synchronization

SparkBlue content synchronizes with Yammer messages, likes, comments and files.

Sharing Success
SparkBlue Milestones

2018

UNDP’s initial Open Social Platform called Global Dev Hub launches. 

2018
2020

Global Dev Hub relaunches as SparkBlue in May 2020 as +39000 members are migrated from other existing sites used at the UN.

SparkBlue becomes the official internal platform for the UNDP, becoming a site that head of governments use to communicate and find information.

Sparkblue wins in the category of Government & NGO as well as Website of the year at the DrupalJam 2020 Splash Awards.

2020
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