Open Social’s Head of Product, Moritz Arendt, laid out the roadmap for the Community Experience Platform (or CXP) at the Open Social Summit 2023. His presentation was nothing short of inspiring, not just for what the future holds, but for the powerful philosophy driving Open Social.
The importance of civic engagement
Moritz started by underlining the importance of civic engagement in shaping a sustainable society. In an increasingly digital and decentralized world, communities serve as the power centers that influence society’s decisions. This resonates with Open Social’s goal to empower mission-driven organizations, to foster trusted connections and collaborations, and make the world a better place.
Towards a stakeholder-centric product approach
The next part of the presentation unveiled Open Social’s stakeholder-centric approach. Product vision, according to Moritz, is not a one-size-fits-all phenomenon. It is uniquely defined for each stakeholder group, whether they are end users, community managers, decision-makers, third parties, or the Open Social team. These individual sets of goals act as compasses guiding the decision-making process.
Shining a spotlight on the work done over the past year, Moritz listed significant enhancements in user experience with the advancement of Open Social Add-Ons, such as Organization Profiles, Gamification, Monetization, as well as API readiness, task management and product branding. These improvements demonstrate Open Social’s commitment to constant growth and evolution.
Community Experience Platform: Open Social’s future vision
Peering into the future, Open Social has big plans on the horizon. We’ve set our sights on performance measurement, multilingual language components, GraphQL API transformation, notification improvements, email insights, and user tracking. These additions and refinements will make their platform more robust, adaptable, and user-friendly. At the heart of all of Open Social’s work lies the Community Experience Platform (CXP). While Open Social remains the core product, our vision is to augment it, connecting more technological systems and harnessing the power of available member data. This strategic move is aimed at delivering the right content to the right user at the right time on the right device.
Staying true to our roots: Our commitment to open standards
Open Social is committed to open standards, adopting technologies like GraphQL API, React for front-end parts, and OAuth. This underscores our commitment to providing the best possible product. The CXP, Moritz revealed, will consist of a web content management system, an identity management system using open standards like OAuth, and CRM integrations with systems like Salesforce and Microsoft Dynamics.
In summary, Moritz’s presentation was an exploration of Open Social’s past, present, and goals for the future. It revealed not only our plans to innovate and evolve, but emphasizes the very ethos that drives our work: Open Social evolves with the ambitions of our users.
Scroll through Moritz’ presentation below, or read about how product design is approached at Open Social as discussed at the summit: Our Holistic Approach to Product Design