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Frequently asked questions

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What is a Community Experience Platform (CXP)?

A CXP is a comprehensive platform that integrates various tools and services, such as a Community Management System (CMS), Engagement Automation and a Customer Data Platform (CDP), to deliver a seamless and personalized community experience.

Can I personalize the community experience for different member segments?

Yes, our CDP enables advanced segmentation and personalization, allowing you to tailor the community experience based on member behaviors, preferences and engagement levels.

What security measures are in place for the platform?

Our platform employs top-tier security protocols, including multi-factor authentication (MFA) and single-tenant hosting, reinforced by Cloudflare and ISO 27001 certification, to ensure data safety and compliance. Our platform also includes EU Login compatibility and offers EU sovereign hosting options, ensuring that your community complies with stringent EU data protection regulations.

What engagement automation features are available?

Our Engagement Automation, based on Mautic, includes predefined campaigns, personalized digest emails, real-time interaction capabilities and detailed analytics for data-driven decision-making.

How does the platform handle real-time data synchronization?

Through APIs and Webhooks, our platform ensures real-time data synchronization across all integrated systems and tools, keeping member information and interactions up-to-date.

Can I manage multiple communities from a single dashboard?

Yes, our platform supports multi-platform management, allowing you to oversee and engage with multiple communities from a centralized dashboard.

What options are available for on-premise hosting?

For organizations requiring on-premise solutions, our platform can be customized to fit your data privacy and compliance needs while maintaining full control over the community management infrastructure