In our last article, we wrote about why Gamification is dead and what our vision looked like for a new type of gamification built on the blockchain. This time we'd like to show you how this solution comes alive by using our own blockchain solution as an example: THX! 

When it comes to what we call Gamification 2.0, the popular technique (using social rewards, badges, and points) was not an effective long-term solution to engage users within communities. The social rewards had no real-world value. 

Therefore, our proposed Gamification 3.0 solution looks like this:

  1. Create an open standard where points or tokens are stored on the blockchain instead of being central or decentral.
  2. By using tokens instead of points, we can add real value (digital currency) to the points - just like a form of Bitcoin.
  3. Let each community decide how these tokens will be divided between their members.
  4. Community members store earned tokens in their wallets, which they can bring along to other online communities.
  5. Tokens are accepted in your webshop, as payment for access to the community, or anything that creates a sustainable token economy and community.
     

That sounds great but how would it work in practice?

Skeptical Reader


Thanks for asking great questions, skeptical reader! I'd like to demonstrate our Gamification 3.0 concept using some of our Open Social customer journey illustrations and a digital currency called the THX token, as an example.

Author note: Keep in mind, we won't be diving into the THX solution itself in this post (more on that later). But rather, this serves as a simple conceptual explanation of how communities could use THX, a blockchain solution, instead of traditional Gamification to motivate and engage their members. 

A Gamification 3.0 journey

The goal of each online community differs.

Intranets are meant to connect employees and share knowledge within a company. Support communities exist to help customers with burning questions and forums offer personal help to those in need.

There are similarities between communities as well. What they have in common is their need for useful engagement between its members and the recognition of outstanding member behavior.
 

Communities need useful engagement through gamification
Communities need active engagement between members and the recognition of outstanding member behavior.

 

Current reward systems offer points or badges with gamification. That's great unless you want to do use these points in the real world or when you want to show your expert authority in a new community. In other words, these points or badges are only useful in the community itself. This is arguably not a strong enough motivator for active engagement since it is an artificial form of achievement.  

 

Current gamification offers points or badges with gamification. That is great, unless you want to do something with those rewards.
Gamification platforms that offer points or badges are not very useful. What can you actually do with them?!


With a blockchain-based ecosystem, we can revolutionize the way we reward members and recognize the value that our members help create in any social community. By introducing a digital currency (such as the THX token), tons of new opportunities and innovations appear.

 

THX Token on the blockchain instead of gamification
THX token on the blockchain functions as a digital community currency.

 

Wow, that sounds a little complicated! Well.. it’s really not. Let me introduce you to Libby.

Libby uses THX

Libby is the site manager for an intranet, which is a centralized community for her organization. Each month she purchases THX for a value of 500 dollars for her community to use. She stores her THX tokens in her THX Wallet, a friendly mobile application. 
 

Her THX Wallet is a friendly mobile application where she can store her THX tokens to be used for gamification 3.0
A site manager (Libby) can buy the tokens for his or her community. These are stored in a digital wallet before being distributed throughout the community.


Since the community is still in a young and early stage, Libby has decided to reward members for profile completeness, completing onboarding courses, and the creation of new content. These actions would stimulate growth and engagament within her community.
 

Libby rewards for certain actions as a form of gamification.

Libby decided to reward members for profile completeness, completing onboarding courses and the creation of new content.


Enter community member Alex

Let's imagine a community member called Alex. When Alex signs up for the community, he fills out his profile and finishes all the onboarding material. This means his wallet now contains his first THX tokens of appreciation!

 

Alex earns THX tokens, instead of points like in gamification.
Reward users for completing their profile. It will be great for them to receive their first tokens as a result!


Alex sees how his time and effort is valued and decides to share a major challenge he's working on with the community. He proceeds to reach out to the community for ideas and input. Soon a lively discussion begins online and the provided ideation content is highly valued by both Alex and the other members involved in the discussion. Since this 'counts' as high quality, new content, the members involved are rewarded with a lot of THX tokens!
 

Crowd innovation feature and blockchain for gamification
Give the Open Social Crowd Innovation feature a boost by rewarding all great ideas some crypto tokens as appreciation!


Meanwhile, as site manager, Libby makes sure that the tokens are rightfully earned and end up in the right THX wallets.
 

Libby makes sure THX rightfully earned and end up in the right THX wallets as a result of the new gamification.
We can spot fraud quickly by using artificial intelligence (AI) with machine learning. Just in case, there is an extra check being done by the community (managers).


Since he was quite active with posting more interesting content, Alex’s wallet now contains enough THX to exchange them for a different currency. Alex isn't sure whether he should exchange them for dollars or another cryptocurrency (such as Bitcoin or Ethereum). He then decides to spend his THX on a training class the company is providing instead. THX Alex!
 

How to spend your THX tokens? The benefit of our version of gamification.
How should you spend your THX tokens? Exchange them for digital or fiat money, buy a community product, pay for an event or save them for later? The choice is yours!


When the community grows, Alex, together with Libby and his colleagues can vote to reward new behavior (aside from completing profiles and adding new content). This may include answering the questions of other members or the moderation of replies. This ensures that the community keeps delivering what’s needed to mature over time.
 

When the community grows, Alex, together with Libby and his colleagues can vote to reward new behaviour as a form of gamification.
Where do you see your community going? Put your THX where your mouth is! Together you can decide which behavior is rewarded so as to create the most community value.


There is more...

On top of that, rewards and reputation are exchangeable between communities. This means you don't have to start from scratch when entering a new community. People will trust your expertise and you can earn and spend THX in any community that you join.

Let's say Alex is moving from his company's intranet to a community about football (which is his hobby). He can show this community how active he was in the intranet community and continue earning THX there.

 

Exchange tokens between communities, unlike gamification.
Take your THX with you! You are free to take your tokens from one community to the next!

 

You might earn lots of THX answering questions in a support community. You can spend those tokens in the webshop of another community with your earned THX tokens! The possibilities using a digital community currency are endless.


As you can see we are still working on the idea of Gamification 3.0 on the blockchain. We would love to get your insights on this in the comments below or through info@getopensocial.com.

How would you use THX to value your community members?

 

Get to know our thxproject.com - a potential gamification 3.0
Psst. Learn more about the technology behind the THX token!

 

Further Reading

850+ Communities are powered by Open Social

Don't miss our posts

Oct 08, 2018 - Product Center

Push Notifications Re-Engage Your Community Members

Push notifications are easy to use and bring members back to your community. Need we say more? Learn how to use this feature!

posted by Natasha
Oct 02, 2018 - News Room

Gamification on the blockchain; creating real value

We recently wrote about why Gamification is dead. We'd like to show you the solution using our own blockchain solution as AN example: THX!

posted by Taco
Sep 26, 2018 - Open Source

Software Quality Assurance through Automated Testing

Automated testing is our new best friend. It's how we maintain software quality assurance and don't spend hours on hotfixing or manual checks.

posted by Robert